At Loops, your privacy is a top priority. We are committed to protecting your personal data and being transparent about how we collect, use, and safeguard the information you share with us. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Personal Information

When you create an account, book a call, or use Loops, we may collect personal information such as:

• Name and email address

• Company name and role

• Payment and billing information

• Information provided during onboarding or while using the platform

b. Usage Data

We automatically collect non-personal data related to how you interact with Loops, including:

• IP address, browser type, and device information

• Pages visited, features used, and interaction patterns

• Performance and usage metrics

This data helps us improve our platform, optimize performance, and deliver a better user experience.

2. How We Use Your Information

a. Account & Platform Management

We use your information to:

• Create and manage your account

• Provide access to Loops features and services

• Authenticate users and secure the platform

• Send important service-related communications

b. Product Improvement & Performance

Usage data allows us to:

• Improve platform functionality

• Optimize AI performance and automation workflows

• Enhance reliability and scalability

c. Customer Support

Your data may be used to:

• Respond to inquiries and support requests

• Provide technical assistance

• Troubleshoot issues

d. Marketing & Communications

With your consent, we may send:

• Product updates and feature announcements

• Important platform information

• Promotional or educational content

You can unsubscribe from marketing communications at any time.

3. Sharing Your Information

a. Trusted Third-Party Services

We only share data with trusted partners when necessary to operate and improve Loops, such as:

• Payment processors (e.g. Stripe)

• Analytics tools (e.g. Google Analytics)

• Infrastructure and hosting providers

All partners are required to comply with strict data protection standards.

b. Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests (court orders, subpoenas, or regulatory obligations).

4. Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your data.
While we take security seriously, we encourage you to keep your login credentials confidential and secure.

5. Cookies & Tracking Technologies

Loops uses cookies and similar technologies to:

• Ensure proper platform functionality

• Analyze usage and performance

• Improve user experience

Third-Party Cookies May Include:

• Analytics tools (e.g. Google Analytics)

• Payment and authentication services

You can manage or disable cookies through your browser settings.

6. Children’s Privacy

Loops is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates may be communicated via email or within the platform.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you can contact us at:

📧 Email: support@tryloops.ai
🏢 Company: Loops

Thank you for trusting Loops.
We are committed to protecting your data while delivering a secure, reliable, and high-performance platform.

— The Loops Team